FAQs
Frequently Asked Questions
Orders & Payments
How can I place an order?
Simply browse our collections, add your favorite items to the cart, and proceed to checkout. You can check out as a guest or create an account for faster checkout and easy order tracking in the future.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, Shop Pay, and more.
Is my payment secure?
Yes. All transactions are processed through encrypted, industry-standard payment gateways to ensure your personal and financial details remain safe.
Shipping & Delivery
Where do you ship?
We ship worldwide.
How much does shipping cost?
Shipping rates depend on your destination and carrier. We offer free shipping on orders over $200. For exact details, please see your cart or visit our Shipping Policy.
How long does delivery take?
Delivery times vary by country and chosen shipping method. Once your order has been dispatched, we’ll email you a tracking number so you can monitor its progress. You’ll also find estimated delivery times in our Shipping Policy.
Can I track my order?
Yes. As soon as your order is shipped, you’ll receive a tracking link via email. You can also track it anytime on our “Track Order” page.
Returns, Exchanges & Refunds
What is your return policy?
We accept returns on items in their original, unworn condition within 14 days of receiving your order. For full details, please see our Return & Refund Policy.
When will I receive my refund or exchange?
Once your return is received and inspected, we’ll notify you of the outcome.
If approved, refunds are issued to your original payment method.
Most refunds are processed within 10 business days.
Your bank or card provider may require additional time to post the refund.
If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at support@eliasmonroe.com.
Products, Sizing & Availability
How do I choose the right size?
Each product page includes a detailed size chart. For the best fit, measure a similar item you already own and compare it with our chart. Still unsure? Contact us and we’ll be happy to help.
Are the product colors accurate?
We make every effort to display product colors as accurately as possible. However, screen settings and lighting conditions may cause slight variations.
Do you restock sold-out items?
Yes! We regularly restock popular items. If a product is out of stock, you can sign up for restock notifications directly on the product page.
Other Information
Can I modify or cancel my order after placing it?
If you reach out to us quickly (before your order is shipped), we may be able to adjust or cancel it. Once it has been dispatched, changes are no longer possible.
Do you offer wholesale or bulk discounts?
Yes, we welcome wholesale and bulk inquiries. Please email support@eliasmonroe.com with your request, and our team will get back to you with more details.